The Next Revolution in Google Ranking May Be Author Authority

Do you want to know the next big thing from Google? Buy the new book, The New Digital Age, coming from Google’s Executive Chairman Eric Schmidt and Jared Cohen, the director of Google Ideas. This book talks about the future, both physical and digital, and discusses the promises they bring the world.

From the Wall Street article on the book some interesting items were outlined.

Will we be able to have anonymity? Not likely in the future, cyber union of countries where censorship and monitoring is the standard will swamp tech companies with privacy, security and user protection concerns, and cyber war will prevail. In fact just this week, cyber security topped terrorism as the highest threat reported by the US defense department.

But one of the most interesting concepts from the book is “Within search results, information tied to verified online profiles will be ranked higher than content without such verification, which will result in most users naturally clicking on the top (verified) results. The true cost of remaining anonymous, then, might be irrelevance.”

The significance of that statement is if you are unknown to Google, you are irrelevant. To say the least, this is interesting, but for companies that want to continue to rank high, this will be extremely important.

Base on these statements the “<a href=”[profile_url]?rel=author”>Google</a>” may be a very important attribute in future Google algorithms. In fact early implementation may already be taking place. Information on the web will be tied to your online profile. So, content attributed to valid online profiles will rank higher than content, which does not have these attributions.

This means you should start building your author authority now!

How Bing and Yahoo will react to this is unknown, however social ranking will have to be addressed and while these organizations may not like the standard, it is here. As Google implements the standard it will also most likely drive adoption of this concept across the entire search ecosystem.  Since Bing has direct feed access to the Facebook cosmos, a true wild west divergence may begin to develop as the social media ranking come into play. I am not sure where this leads, but careful tracking of this divergence (if it occurs) will be mandatory for the success of any companies online marketing efforts.

So what will get measured.

There are relatively reasonable  items for Google to grab, Facebook likes on a piece of content, tweets and retweets, and Google + citations. Heck we all wear those statistics right on the articles as badges of honor. Google can simply grab them.

There are also secondary items that are relatively easy for Google, things like, the speed at which those numbers are growing, how many discussions are going on related to the content and how long it lasts, i.e. does it have legs. What other authorities are referencing your article

But for those of us who are concerned with rankings one of the key issues I see coming is Who owns the authority is it my company or me.

This probably means that companies will be investing in developing internal people with authority rankings. Processes, procedures and contracts will begin to develop around the authority and who owns it. Does an employee that has developed a high authority through investments by companies have the right to take that authority and take it to a competitor?

So if anyone felt online marketing and search engine ranking was complex now, stand by the future is online, and for you to succeed make sure you have people either internal or on your team that are keeping track of these trends and keeping you ahead of the curve.

How to Maintain a Positive Online Reputation

Now that 2013 is in full swing,  more than ever we are representing ourselves 24 hours a day, 7 days a week whether we realize it or not. Between Twitter, Facebook, LinkedIn, blogs etc., our names are out there for the World Wide Web to see. To each entrepreneur’s benefit, this means MARKETING. How do you maintain a positive online reputation? One of the easiest ways is to steer clear from the mistakes that businesses make to RUIN that reputation. Below is a list of what TO DO and what NOT TO DO:

    • Do you have a personal Facebook account as well as business account? Either be sure your personal page is strictly private or be your own monitor. You are selling yourself as well as the product/ service that your business provides. Anything you put out in the internet universe can never be removed. Deletion is an option, but once out there, it’s out there.  Respect  yourself and always keep that business hat on. Make sure that friendly banter between you and your cousin doesn’t cross the line and leads any potential customers astray. Same rule goes with all other social media outlets, if you would not represent your business in that light then don’t represent yourself in that light. You are your business, take pride in your posts.

 

    • Have you ever entered your own name in Google or Bing? It’s ok, everyone does it. Next time you do, take the opportunity to see what others see: search your business name as well as your name.  Make note of the results.  Here at ElementsLocal we use a Social Media Manager to track communications about business.  The search could produce anything from customer reviews of your business, to that old website you created back in 2002. Take the opportunity to cancel any old accounts and remove yourself from any unwanted attention. Interact with customers, thank them for positive feedback and respectfully resolve any negative issues.

 

    • Do you feel very strongly about a current event? Don’t be afraid to express your opinion. Rule of thumb: stay positive. A close minded negative post could drive any potential customers away, but a positive opinion could open up your personal brand. Personable posts separate you from a faceless name. There is nothing wrong with healthy discussion about the latest controversy in the news. Negative rants on the other hand will likely steer people away. Once again, you represent your business. If you are negative, it will reflect on your business.

 

    • On the note of your opinions: be weary of talking about yourself too much. When posting, take a minute to flip the script. IF YOU were online how much do you want to read about one individual?  Personally, I could talk all day if you let me. How soon would you stop caring about what I have to say? How soon until I am that post that you skip or heaven forbid, unfollow? Not to say that you don’t have an interesting life and people aren’t curious about what you have to say. They are. Just not 100% of the time. You already know how to engage your audience, now keep their attention. What would interest you? What would keep interested? References to a new article or intriguing conversation that corresponds to your business or personal interest keep your persona fresh and your followers coming back for more.

All in all remember this: YOU create and maintain your brand. If you take pride in yourself and your business, your reputation will grow in a positive way.
Google

Chrome moving to Secure Search



According to The Chromium Blog, Chrome is now following the likes of Firefox 14 and Safari in IOS6 by moving to a secure Google search. While this may be good for privacy, is it bad for business?
Now, the keywords a user inputs while searching through the Chrome URL bar can only be seen by Google and the user themselves. The keyword information of this query is not passed onto the resulting websites’ analytics program.

Keyword research is one of the most substantial activities in the SEO world. Using the right keywords can greatly increase your websites’ activity with not only more customers, but more correctly targeted customers.

As part of our monthly reports here at ElementsLocal, we include a chart of the most effective keywords on the target website. In the past year, one phrase has become more and more prolific: “not provided”.

What causes “not provided”?
When a potential customer enters the keyword term “dog beds” into a normal Google search, they will see a list of results of potential websites. The user will then proceed to click on one of the URLs which then refers them to the page on a website having to do with dog beds.  Under normal conditions, Google will report that keyword term “dog beds” to the resulting websites’ traffic analytics.

What happens when a customer is using a secure search? Those keywords are essentially hidden and the referring URL looks as if it came directly from Google.  Web analytic programs will then view the visit as an organic search and list the keyword as “not provided”, giving the company no keyword data to help understand how the visitor found their website making traditional keyword SEO that much more difficult.

Originally, only users logged into their Google account would have their search terms hidden which affected only 9% of the total Google queries.  Then searches through the Firefox 14 & IOS6 began using secure search and stopped passing keyword data as well.  Now the Chrome browser has followed suit and so the question is, when will all keyword data stop being passed to web analytics software?

Secure search will protect user data from getting passed indiscriminately, but for businesses it may be more difficult to determine keyword success. It is worth mentioning that Google AdWords does have access to secure search keyword data and Webmaster Tools has recently added valuable keyword ranking information, but in the not too distant future we could see all keyword data dropping from traditional analytic systems.

 

 

 

ElementsLocal’s Social Media Manager Integration Announcement

Another great element has been added our Social Media Manager Dashboard: the addition of Google+.

With similar abilities as using the Facebook on our Social Media Manager Dashboard, this Google+ integration will include the ability to:

  • Manage your Google+ Page
  • Publish updates, statuses, links and photographs on your Google+ Page
  • Oversee and respond to your Google+ Page connections
  • Delete your own posts/ comments
  • Delete any comments made by others on your Google+ Page
  • Acquire analytics and reports



For more info about our Social Media Manager, and all of the recent integrations please contact:

Mike Bruton

mbruton@elementslocal.com

(805)547-1160 Ext 210

Elements Local’s Social Media Manager Advances

Elements Local’s Social Media Manager has advanced another step further, integrating Instagram into its dashboard.

Previously, the use of Facebook Photo Albums has been a beneficial tool used by our clients. With the addition of Instagram, clients get more options to expand their brand and make their social media presence more dynamic.

Instagram is a photo sharing social network recently purchased by Facebook in April of 2012. Through this service, the user has the ability to take photographs, apply a digital filter, and share it with other users. There are over 100 million registered users as of today.

The integration will bring features such as:

  • managing photos
  • viewing photos
  • liking photos
  • commenting on photos
  • following, and unfollowing other users
  • as well as building Instagram reports

 

The integration of Google+ is in the works.

If you have any questions about signing up with Elements and our Social Media Manager Dashboard, please call Mike Bruton  at (805) 547-1160 ext 210, or email him at mbruton@elementslocal.com

Complete Music Chooses ElementsLocal for Franchise Marketing Software

SAN LUIS OBISPO, CA (PRWEB) September 28, 2012

Complete Music, North America’s largest and most successful special event service, has chosen ElementsLocal, a Franchise Online Marketing Software, platform to implement their franchise wide online marketing campaigns.

“Our website is the heartbeat of our business. As we continue to expand our franchisee network and customer reach, it is all the more apparent that we elevate into a 2.0 strategy. ElementsLocal will not only be our platform for interactive growth, it will also position us for future development,“ says, Eric Maas, CEO of Complete Music.

The implementation of hyper “localization” for Complete Music franchise business requires a unique approach to online marketing, which is an everyday solution that ElementsLocal provides its 8000+ clients.

About Complete Music
Complete Music Video Photo offers you peace of mind when you are planning your event. They have a reputation for being progressive and innovative in their music, wedding film styles and photography, with a distinct ability to capture the traditions and innovations of the current times. Complete Music Video Photo can entertain for any type of function including: weddings, school dances, Mitzvahs, reunions and corporate events. By providing their client’s event with the music, lighting, photography and videography, Complete Music Video Photo can ensure that every piece of the event is captured and choreographed exactly the way the client wants it. For more information visit: http://www.cmusic.com/

About ElementsLocal:
ElementsLocal is a software company with 13 years experience building online marketing tools. In 2007, we created ElementsLocal, franchise online marketing software. Over 3,500 clients currently use this software platform to manage their local online marketing activities. Based in San Luis Obispo, CA, ElementsLocal clients include Home Helpers, Glass Doctor, CertaPro Painters, Floor Coverings International, Curves, Jiffy Lube, Sport Clips, Pearl Vision, Lens Crafters among others.

ElementsLocal’s executive team is available for speaking engagements and article contributions related to innovative franchise online marketing strategies.

We provide an online marketing platform to over 8k Franchisees worldwide. We speak on this topic regularly and would be interested in speaking at your event. We typically speak from ‘Best Practice’ perspective and fuse online marketing expertise with our deep understanding of franchising. We are currently speaking at: Fransummit, IFX Conference, International Franchise Association, and annual conferences for the Dwyer Group, Sport Clips, Snap Fitness.

To coordinate, please contact Chad Jordan at (805) 547-1160, ext 211 or cjordan(at)elementslocal(dot)com

How Franchising Embraces SoLoMo

How Franchising Embraces SoLoMo

If you’re reading this from a mobile device, kudos! If not, that’s OK too, but recent research shows you will be soon.

SoLoMo, the acronym used for the convergence of social, local, mobile marketing is quickly gaining momentum and importance for many Franchise organizations.

What Is SoLoMo?

At every turn Franchise brands are seeing the convergence of SoLoMo, whether it’s their customers consulting their smartphone and social media to help influence their buying decision, or simply watching their mobile traffic increase at dramatic rates.

And it’s not going to slow down because customers now demand a location aware, real-time experience, while consulting their social networks, on the go!

Is This Just Another Fad?

SoLoMo began with a notable movement to ‘get local’ several years back. Most Franchise systems have recognized that movement and have done a great job of localizing their online presence for each of their Franchisees. This was a huge shift for Franchises, having historically focused on projecting their large national presence. However, Google has made it inescapable and imperative for the world to get Local.

From there, social media became an important factor of online marketing for businesses. It experienced a slower start because similar to how some doubted the value of business websites in the 90’s, many businesses sat on the sidelines with social media. But eventually it has become obvious that social media was an imperative as well.

So when mobile came along, businesses listened much more closely to the predictions from experts about how it would change the digital landscape.

Today, SoLoMo is spreading like wildfire because the fuel of social and local are being ignited by the explosion of mobile traffic, which is on the rise at a pace two to three times of the local and social movements.

The bottom line is that your Franchise system needs to 1) be local 2) engaged in social media and 3) thinking about how to mobilize everything.

Customers are thinking, acting and doing things while on the go, with access to their social networks as well as location apps that take advantage of proximity.

Where Does a Franchise Start?

A Franchise system should start thinking of SoLoMo by breaking it down into its respective components. By looking at each component individually, you can amplify
the opportunities you may introduce from that one component. And once all three components are addressed you will then have the proper infrastructure and culture to take full advantage of SoLoMo. Some things to think about regarding each:

  •      Local… is your web presence optimized for local search and are you showing up locally  If the answer to this is no, then you should consider starting here.
  •     Social… are you actively engaged in social media? Is your organization embracing social media and are you fostering a culture of transparency and engagement? If not, there are tremendous tools available now to embrace and engage with social media. Tools that provide centralized control as well as automation and brand management so you can properly introduce social media across your Franchise system.
  •     Mobile… did you know some Franchises have seen their mobile traffic go from 0% to 30% and 40% of their total traffic this year? How much of your web traffic is coming from mobile devices?

 

Where these three components converge, is where SoLoMo lives. Once you have a handle on all three individually, you’ll start thinking about the consumer experience and how dynamic the opportunities are where social, mobile and local converge. You’ll begin asking about the customer experience and whether it’s meaningful, is there a reason for someone to return, is there a way to engage them and get them to share their experience with their friends?

You’ll begin to see the growing sophistication of location-based communications all working together to give customers a real time, socially engaged, mobile experience.

Ultimately, the question to think about is whether there’s a gap that exists between your customers expectations and their experiences when it comes to your social, local and mobile presence?

The Importance of Customer Reviews In Your Local Online Marketing

The benefits of customer feedback are overwhelmingly positive to any business. Using feedback and reviews from your customers you can improve your operations, correct shortcomings, and simply provide you the insight to deliver an outstanding product or service as well as customer service.

But how valuable are those customer reviews and recommendations in your local online marketing?

Lets start with how valuable customer reviews are in your local marketing campaigns. One of the biggest benefits to online reviews is attaining higher rank in local search engine results. By getting customer reviews in your Google+ Local Pages as well as other local directories, your Google+ Local Pages will receive higher rankings in Google’s local search results. The more positive reviews you have, the better you will rank against your local competition.

 
Getting customer reviews in other directories, such as Yelp and Bing, is equally valuable. Not only will you increase your search results with those directories, there is also a benefit from directories sharing reviews with one another, for instance, Yelp is feeding its online reviews of restaurants and merchants to the Bing search engine.

The most well known example of this was Yelp reviews showing up on Google. And while Yelp reviews are no longer displayed on Google+ Local Page’s they still have value.  Existing reviews in external websites like Yelp help build your company’s brand recognition as well as acting as a ‘citation’.

Citations are defined as “mentions” of your business name and contact information on other web pages, even if there is no link to your website. An example of a citation might be an online yellow pages directory where your business is listed, but not linked to.

Citations essentially get you recognized- and more often than not, Google will rank a brand name business that it recognizes over a company it has never heard of before- because they assume that if they have been exposed to the brand previously, there is a better chance that the business is stable and real.  The same goes for the business’ physical location in the Google+ Local Page. Google uses external citations of the business (such as those found on Yelp) to confirm that the business has accurate contact information, because Google wants to deliver the results that they think are most accurate.

Another great benefit of customer reviews is that you can place them on your website. Creating a page for reviews and testimonials on your website can have several significant benefits.  In the first place, having testimonials on your website will help convince other potential clients to use your service by demonstrating the value you are delivering to your previous customers.  Secondly, new testimonials on your website add localized copy for the search engines to index and link to.  Finally, you can micro-format your customer reviews and testimonials.  Micro-formatting will help Google understand what these testimonials are and act as ‘off-site citations’ for your Google+ Local Page.  If you can aggregate these reviews into specific services or products, Google can display that micro-formatted data directly in their search results.  Websites with micro-formatted displays in Google’s main search have been shown to have increased click-through rates.

So, how can you automate it so you have a steady stream of customer reviews going to your local marketing campaigns, on websites, social media, mobile and directories?

That will be the topic for our upcoming joint webinar with Listen360. Join the experts from both Listen360 and ElementsLocal on August 29th to learn more about how to leverage your customer reviews in your local online marketing. Click here to sign up >>

Working with Google+: “We Currently Do Not Support the Location”

Google – In local search land, there is a giant pressing issue that has been plaguing a sub sect of clients. So much in fact, that it has become a worthwhile topic to discuss. Google+ Local Listings are disappearing, only to be replaced by “We Currently Do Not Support Your Location”.

As painstaking as it is to wait patiently during the Google Client Services mandated 4-6 week waiting period, there is little else to do in order to move forward and get the listing corrected.

It looks like the problem has been compounded with the recent move from Google Places to Google+ Local. The biggest issue is the large volume of the opportunity costs that are tied to the local organic search and more importantly- paid search. Additionally, reviews are being wiped out, local search listings are being removed and profiles can go back and forth into pending.

Below are some options to help restore your listing if it has been removed or isn’t being “supported” by Google+ Local anymore.

There could be a few reasons why this may be happening:

  • As a result of multiple identical listings in an account
  • As a result of multiple owners for one listing
  • As a result of showing the location when against Google policies

 

If the above situations do not pertain to your business, it is time to take matters into your own hands.

  1. Submit a formal complaint to Google through this link. It could take anywhere from one week to one month, but this is the best place to start.
  2. If there has been no response from Google after a few weeks, it might be time to delete your old listing and start fresh with a new one.
  3. Perform what is called a “Null Edit” or “Null Submit” and display the update on your Place page. Click here for instructions. (This step works best for listing that has disappeared or is under review)

 

Though this process can be frustrating, (even for the most seasoned of local search marketers), it is important to keep in mind that you are not alone. Due to the latest Google search updates paired with the migration to Google+ Local, the instances of profiles that go missing have been accumulating.  Luckily, between Google Support and these steps, you will be on the right track to getting your listing correct again.