The International Franchise Association’s (IFA) Annual Convention in San Diego, CA offered a wide variety of very relevant roundtable discussions to attendees. ELEMENTS Inc.’s executive team, Jeremy LaDuque (CEO), Michael Boyer (CMO) and Steve Bridge (CFO), participated in six of them covering topics such as lead generation, online marketing and optimizing follow-up on online leads.
Immediate follow through is one of the most powerful things franchisors said will help generate more leads and create more closed sales from those leads.
1. 24-Hour follow up
The number one most effective strategy is to follow up with in 24 hours of the initial contact with your potential client. Statistics show that the success of following up on a lead increases by 70 percent if you follow up within this critical time. The consensus at the Internet Marketing Roundtable showed that immediate follow up is the most effective way to guarantee positive results from internet leads.
2. Automate your response to customers
Use an auto-responder program. This program or function is usually offered by your email provider and sends an automated response when a specific email address receives an email., You may already use this for an automated reply when you’re on vacation. However, you can employ the same automated response system with your sales force. When a potential client emails sales@yourfranchise.com, they receive an automatic response thanking them for their inquiry. This provides your client with immediate assurance that you are interested in their business and will contact them soon.
3. Use a drip campaign
By putting together a drip campaign, your franchise will send out emails on a predetermined schedule automatically. For example, you may send out an email every two weeks for several months. Your email topics would provide your target audience with more in-depth information about your franchise; then a customer testimonial; followed with news or an update on your products, its use or your community participation. There are several great reasons for a drip campaign:
- You keep your name fresh with your users, prospects and clients
- You proactively provide news and updates to your users
- Your target audience continually sees that good things are happening with your company.
One franchise owner said that he has used drip campaigns for many years and swears by them. He referred to recently closing a deal with a client who had submitted an inquiry on their website four years ago!
4. Spend time on those that matter
In order to use your time efficiently, invest in some type of sales automation software to qualify leads from the internet. Automating the first few steps to qualify prospects is key. For example, if your automated reply asks a question or prompts the user for more information and they respond, you can qualify that person as a more serious prospect than someone who does not follow up with you.
5. Think like a buyer, not a seller
One of the main issues discussed throughout the IFA convention was that marketers typically think as sellers of their products and services. The consensus solution was by thinking creatively, sales and marketing need to think as buyers of their products and services. This manifests itself in many ways. One primary example is focusing on your benefits instead of your features.
6. Social Media
Social Media…one of the hottest topics everywhere. We discussed obvious heavyweights such as Facebook, YouTube, and LinkedIn and concepts like blogging (with WordPress or BlogSpot, for example) and micro-blogging with Twitter. Taking the time to participate in this huge and growing phenomenon seems to be universally beneficial, both for your website and for business. Ideas about social media include
- Starting or investing time in your Linked In profile to connect with others
- Starting a corporate Facebook account; creating a Myspace account.
- Upload videos about your company story, or client testimonials to You Tube.
By doing this you can provide links to these rich and engaging videos in your auto-responders and create drip campaigns from any social media sites. And most importantly was to provide links to your social media and networking accounts on your website, email and any other forms of electronic communications.
7. Start your own blog
One of the easiest ways to get involved with social media that seemed to be prevalent amongst franchises was blogging. There are many services that will allow you to create your own blog. An even easier way to participate without maintaining your own blog is to comment on other blogs and include links back to your site.
8. Per Click Advertising
Pay per click (PPC) advertising is an Internet Marketing strategy that everyone has obviously been using for several years now. The advantages are that you can control it, measure your return and track everything. However, as more and more people use PPC it gets more competitive, thus more costly. The most frequently asked question was ‘how do we continue to use PPC and get the most return from this strategy?’ We had the opportunity to discuss how to optimize marketing dollars with a few franchises and suggested a simple but more effective way of devising pay per click terms.
First, use what are called ‘geographic’ and ‘long tail’ terms. Start with geographic terms. For example, ‘closets san diego.’ This will cost less than ‘closets california’ or ‘closets new york’. Then, as geographic terms become more competitive start to look for ‘long tail’ terms. A long tail term is one that takes advantage of the 80/20 rule. This rule suggests that 80 percent of people look at 20 percent of search terms. This leaves 80 percent of search terms available and the other 20 percent searching them. Another way of putting this is to devise longer keyword phrases, like ‘closest installers san diego’ because they cost less. Research also suggests that the more people think about the terms they type in the more serious they are about buying and not just shopping.
9. Use Search Engine Optimization (SEO) to the fullest
Research shows that over 70 percent of people on search engines such as Google will chose an organic listing, or one that shows up naturally, that’s not listed under ‘sponsored links’ over paid-for links in the sponsored areas. So, logically getting your website ranked organically using SEO techniques is one of the best methods of online marketing. The challenge most franchises face is understanding SEO is laborious and confusing and often they don’t know where to turn for help. Our ElementsLocal software provides our clients with a solution that helps them take full advantage of natural SEO. Let us know if we can provide you with SEO services.
10. And always track
The saying is ‘you can’t manage what you don’t measure.’ You can rinse and repeat what is working, what’s not and what’s getting you the best return on investment (ROI) if you track your online marketing. There are many different, yet effective, methods of tracking their online marketing. Solutions ranged from: Google Analytics, custom in-house solutions, fully outsourced solution providers who deliver reporting monthly and systems that leverage off-the-shelf software like SalesForce.com.
Use these techniques to boost your marketing campaigns and online marketing strategies. All marketing programs take time and effort, but your work will be rewarded when you can measure that investment and see a return. Employing even a few of these strategies should help decrease your costs and increase your success.
