Website content … Why does it always have to updated and enhanced?

Content, content and content.

As a business owner with a website I’m sure you’ve heard this chant a thousand times …

Content tells your audience about you, your company or organization. This mish-mash of text, graphics, photos and imagery is all “content,” in this post we’ll focus on text, the main type of content search engines find on your website.

Okay, enough with the small print, let’s break it down …

Relevant Content and Linking to Relevant Websites

Successful online marketing always begins with content that is highly relevant to your business or organization. Relevancy is one of the more important factors when writing your content. The textual content on your website should be focused around the topics that specifically describe your industry, your business, your local community and yourself. This content should be written to communicate to your human target audience, not for the benefit of search engines .

If written correctly, relevant content will contain a high density of keyword terms that your target audience can type into Google to bring up your web site in their search results. These keyword terms are very important to understand so you can make sure that your content is written to maximize relevancy.

Linking to other relevant website content is another way to help your target audience find relevant information. These links also help establish your website as a knowledge leader in providing relevant information and sources concerning your industry, your business, your local community and yourself.

The content you write and link to should ALWAYS be done in the best interest of your human audience. If you create this strong foundation of great relevant content your human and search engine audiences will both like your website.

Updating and Adding Content

Adding new content pages provide your users with up-to-date information about your products and services, your local community and your industry. None of these are static, so the information you provide on your website should not be static either. For example: every new customer changes your business just a little bit … the more of these customer testimonials you have, the better perception your audience will have of your products and services. Incorporating new content such as new testimonials will help Google will see more relevant content as well. For more one how search engines rank webpages …

Local Content

The reach of the Internet is huge … When you write content for your website, focus on the geographic location of your target audience. Your audience and search engines will have a much easier time finding your website if you provide City, County or State/Province information interlaced in your content. For example: case studies should talk about specific locations where services were rendered or products were successful. Content about local community activity with links to local community websites also enhances your ability to build trust for your business in the local community.

Quality Content

One thing is also certain, quality writing counts! The following are basic best practices for writing quality website content.

  • Spelling and grammar: Few or no errors. No page had more than three misspelled words or four grammatical errors. Note: spelling and grammar errors were identified by using Microsoft Word’s check feature, and then ruling out words marked as mis-spellings that are either proper names or new words that are simply not in the dictionary. Does Google use SpellCheck? Keep in mind that no one really does know what the 100 factors in Google’s algorithm are. But whether the mechanism is SpellCheck or a better shot at link popularity thanks to great credibility, or something else entirely, the results remain the same.
  • Paragraphs: Primarily brief (1-4 sentences). Few or no long blocks of text.
  • Lists: Both bulleted and numbered form a large part of the text.
  • Sentence length: Mostly brief (10 words or fewer). Medium-length and long sentences are sprinkled throughout the text rather than clumped together.
  • Contextual relevance: Text contains numerous terms related to the keyword, as well as stem variations of the keyword. (thank you to webcredible)

Keep these concepts in mind when crafting your website content. Know your audience, make your content keyword dense, include local content and add to your site consistently. Keep your content focused and relevant will put you ahead of the competition…your site search engine results will benefit and your business will as well.

The Importance of a Creative Brief

I can’t recall how many times I’ve sat in a discovery meeting with a client and it became clear that a design direction was very unclear. During those meetings, the client expressed they either didn’t have an existing website or their website wasn’t working for them for some reason or another. Yet there wasn’t an obvious “next step” solution (or even “first step”) in their mind — only that the client wanted to take a step toward a new site or an improved site. It is critical that an interactive agency provides that clarification and guides the client skillfully through this discovery process. Enter the Creative Brief.

The Creative Brief is a document addendum to the Project Brief (the other invaluable document outlining the entire scope of the new project) that clearly defines all design aspects of the project. Without it, a project can quickly become a mish-mash of random notes, lost communication and a game of they said/we said. None of this bodes well for a successful outcome!

I’ve recently revisited our own Discovery and Creative Brief protocols and revised them. I felt that even more details could be added and fleshed out in the discovery process. The more information we have from our clients at the beginning of the project, the better. But it’s not always obvious what questions to ask. A few topics we discuss with client that eventually make it into the Creative Brief include:

  • ~ When someone visits your new website for the first time, what do you want their immediate reaction to be? What are words to describe that?
  • ~ How would you characterize the personality and style of your new website?
  • ~ What main colors would you use? What complementary colors?
  • ~ What existing marketing materials do you have? Should the website emulate them?
  • ~ What do your competitors websites look like? Do you like them? Why? or Why not?
  • ~ What would your calls-to-action be? What is your primary message? What do you want your users to do?
  • ~ What type of imagery will you be using? Photography, illustrations, etc? What flavor of imagery — people shots, kids; lifestyle, commercial; edgy styling, B/W, white space; certain ethnicities, professions, actions?
  • ~ What type of navigation scheme do you want? Vertical, horizontal, graphic, text-based? Is there a sub-navigation?

When you get down to it, the website look and feel is much more than “I like this” or “I want it to look cool.” What’s cool needs a definition and needs to work in the scope of existing or new marketing goals, ease of use and navigation, industry best practices and a host of other considerations. A successful website project needs to be a well-defined and understood undertaking.

Local Marketing and Franchise Companies

We recently surveyed 100+ franchise companies about local marketing and how they supported their local franchisees with local online marketing programs.

Online Local Marketing Survey Results

01. What’s your greatest challenge in generating local leads for your Franchisees?
(Please rank, 1-4, 1 being most important.)

  • ~ 1.3 (average rank) Franchisees have limited time and budget to produce local marketing campaigns
  • ~ 1.9 (average rank) Local franchisees have little expertise to effectively implement marketing campaigns.
  • ~ 2.9 (average rank) Local marketing solutions rely on the franchisee to implement with little time & few resources.
  • ~ 3.9 (average rank) Independent competitors are dominating the local lead generation sources.

02. How do you control your brand at the local Franchisee level?

  • ~ 87.5% of surveyed franchisors have implemented a strict process with brand standards and approvals required for any locally generated marketing materials.
  • ~ 62.5% of surveyed franchisors said that branding is controlled tightly at the national level with no ability for the Franchisees to customize any aspect of marketing for their local level.
  • ~ 37.5% of surveyed franchisors allow franchisees to use approved brand assets, campaign programs and online tools to create customized, online local marketing campaigns.
  • ~ 12.5% of surveyed franchisors have not implemented brand standards; franchisees target their own local markets.

03. How would your Franchisees rate their local online presence: 4.88 (average rating between 1 & 10)

  • ~ 50% of surveyed franchisors responded that their franchisees were not represented online. (1-4)
  • ~ 37.5% of surveyed franchisors responded that their franchisees had some representation online. (5-7)
  • ~ 12.5% of surveyed franchisors responded that their franchisees were well-represented online. (8-10)

04. How are your Franchisees represented online now:

  • ~ 98.6% of surveyed franchisors give each franchisee a page on the corporate website for local clients to find.
  • ~ 28.6% of surveyed franchisors give each franchisees a 2- to 5-page micro-site that we list in the ”sponsored links” section of the search engines and the Franchisees pay for each lead that comes from their micro-site.
  • ~ 42.9% of surveyed franchisors said Franchisees have their own website(s), domain(s) and email marketing which complies to brand guidelines, so Google ranks them very high in their local communities.
  • ~ 14.3% of surveyed franchisors responded “none of the above.”

Based on these results, franchise companies are not taking full advantage of their national market segment and corporate branding by messaging in their local communities with targeted local online marketing strategies.

The Continental Group Launches New Website to help Community Associations

ELEMENTS Launches The Continental Group on ElementsConnect™ for website management.

San Luis Obispo, CA – August, 21 2008. Elements, an interactive agency, today announced that they have launched The Continental Group website on ElementsConnect. ElementsConnect is an online marketing and website management platform .

“The primary objective of the new website was enhancement of brand messaging, interactivity and design.  ELEMENTS provides real value through a combination of beautiful designs, great customer service and innovative technology solutions,” said Chip Sollins, Executive Vice President Marketing and Business Development at The Continental Group.  “We use their ElementsConnect software system to manage our website and have been very pleased with the ease of use and the functionality offered by the system.”

“The Continental Group is recognized as the leader in Community Association Management, we are excited to partner with Continental in providing online marketing and website management services,” said Michael Boyer, Vice President and CMO of ELEMENTS.

About ELEMENTS – www.elementsinc.net

ELEMENTS is an interactive marketing agency, we design and develop online business products and corporate web sites.  Our online business products provide industry-specific platforms, which enable our clients to harness the power of the internet to streamline their business. Our world-class interactive services provide marketing solutions for mid-market companies. From conception and strategy to design and implementation, we combine world-class creative services and proven technological expertise with forward-thinking business strategies. We deliver successful and elegant solutions for deployment of enterprise web initiatives.

About The Continental Group – www.thecontinentalgroupinc.com

Founded in 1990, The Continental Group’s corporate headquarters is located in Hollywood, Fla.  It also has regional offices in Kendall, West Palm Beach and Orlando.  The company is the largest manager of multifamily rental communities and condominium and homeowner associations in the state, and one of South Florida’s leading private sector employers.  Guided by its Florida focus, the company has grown to approximately $300 million in annual business with 6,200 full-time employees.  Today, The Continental Group manages and maintains more than 1,300 condominium and homeowner associations in Florida, representing over 310,000 residential units.

Editorial Contact
Michael Boyer
(805) 547-1160 x208
mboyer@elementsinc.net

People love Elements … business is booming.

Companies choose ELEMENTS as their Interactive marketing agency.

San Luis Obispo, CA – August 15, 2008. Elements, an interactive marketing agency, announced that business is booming with new clients and relationships. Frontier Technologies, Advantage Answering Plus, Cambria Community Services District, Fairfield County Community Foundation, KCBX, Underground Energy, Western Pacific Land Group, B&T Service Station Contractors, Wave Pilot, YSCAL and The Continental Group have all selected ELEMENTS as their partner in the production and management of their interactive marketing initiatives.

“Many regional and national companies are beginning to realize that diverse industry experience is a requirement when driving successful online marketing initiatives. The expertise we share and develop across the different industries of our clients provides continual self-improvement and fresh ideas for all of our clients,” commented Jeremy LaDuque, CEO of ELEMENTS.

One of our core values: “An unfolding interactive ecology”

Our world of innovation is by its nature a dynamic organism. It moves and churns towards an ever-evolving future, exploring, uncovering and discovering both itself and its own identity. At the same time everything in this interactive world is connected to something else. As we are a sustainable and relevant organism we are also a healthy and conscious organization. We move ourselves along an unfolding path leading our industry in the comprehension and use of a new ever-changing ecology. Our core belief is based on the values of the trust placed in our navigation of this shifting landscape, and it is our vision and connectivity to its movement that will yield our meaningful relevance, and our greatest result. When our world thinks of us, they feel our stewardship of this new ecology. Every journey is personal and every journey with our company is a personal expression of that faith in us — to guide that journey well, and to make it interactive, rewarding and sustainable. In this way our company is a living organism; its own ecosystem composed of its people, its philosophy and its actions. In sum, it is our brand.

About ELEMENTS – www.elementsinc.net

ELEMENTS is an interactive marketing agency, we design and develop online business applications and corporate web sites. Our online business applications provide industry specific platforms which enable companies to harness the power of the internet to streamline their business. Our world-class interactive services provide marketing solutions for mid-market and franchise companies. From conception and strategy to design and implementation we combine masterful creative services and proven technology expertise with forward-thinking business strategies to deliver a successful solution for deployment of enterprise web initiatives.

We’re Going on a Picnik …

… With Online, Browser-based Image Editing

San Luis Obispo, CA – August 7, 2008. Elements, an interactive marketing agency, today announced that they have added online, browser-based image editing to their ElementsLocal & ElementsConnect software platforms. ElementsLocal is an online local marketing platform for franchise companies, ElementsConnect is a website management system for businesses to manage their online marketing initiatives.

With the addition of online, browser-based image editing, ELEMENTS’ customers can now manage 100 percent of their website without leaving their ElementsLocal or ElementsConnect dashboard. No need to edit a photo before uploading, just upload the image and do almost anything to it with simple little sliders. :-)

“Image editing, mainly re-size and cropping, has always been an expensive, complex and time-consuming hassle for website managers,” said Michael Boyer, Chief Marketing Officer. “With the integration of Picnik, we have solved a problem for our clients that will save them money and time, without any additional charges.”

About Picnik – www.picnik.com

Picnik: photo editing awesomenessPicnik lets you clean up your pictures without knowing a thing about photo editing. Picnik is photo editing awesomeness, online, in your browser. It’s the easiest way on the Web to fix underexposed photos, remove red-eye, or apply effects to your photos. With Picnik you can do everything you usually do in Photoshop, but it’s so much easier.

About ELEMENTS – www.elementsinc.net

ELEMENTS is an interactive marketing agency, we design and develop online business applications and corporate web sites. Our online business applications provide industry specific platforms which enable companies to harness the power of the internet to streamline their business. Our world-class interactive services provide marketing solutions for mid-market and franchise companies. From conception and strategy to design and implementation we combine masterful creative services and proven technology expertise with forward-thinking business strategies to deliver a successful solution for deployment of enterprise web initiatives.

Eenie, Meenie, Miney…Moe!

Choosing a name for anything is daunting. Your kid, your business or website domain, you want to make a good choice. Your domain name is your internet identity and should be a vital component in your overall business and marketing strategy. How do you figure out what your ultimate domain name is?

I Am What I Am

Ideally, the planets will align so that your website name and business name will come together at the same time. The name that you’ve been using in your marketing and branding efforts is the name you want for your website and domain. It’s the first thing users will try to enter into a browser.

If you already have a well-known name or brand, you should obviously get the domain that matches that name. You put a lot of effort into getting that name and branding established in your community. But what if that name is taken? Don’t change your company name because you couldn’t get the domain name.

Look up the current owner on www.whois.net and contact them to see if they are willing to sell it to you. If they are agreeable to selling the name, they will probably up the fee so you could be paying a higher rate than when you buy a new domain.

If your website and/or company is new, you might want to check out domain names first and find one that suits the name of your business. So, let’s say you find that bitsandbobs.com is available and buy it, it could be a perfect name for your Bits and Bobs business with your website being bitsandbobs.com.

Remember, the internet is an extremely fast-paced world and your customers want ease of use, so don’t make them work. A domain name that reflects your business and website is one less piece of information for users to remember. When visitors think of your business and website they’ll know it by name and where to go or what to enter into the browser.

The Long and Short of It

It’s true. Shorter domain names are easier to remember (but it’s harder and harder to get meaningful short names that make sense). Short names are also less apt to give users problems with typos. Todayisyourluckyday.com (sort of an average length) is much easier to remember and use than goandconquetheworldtodayisyourluckyday.com.

On the other hand, if a short name seems confusing or random unless the user is very familiar with you, then stick with something longer. So, tiyld.com is short and sweet, but it’s an odd assortment of letters that aren’t even pronounceable as an acronym. Spelling this out is probably easier to remember and use: TodayIsYourLuckyDay.com. Additionally, search engines will probably not pick up on your randomly-lettered domain name.

Word! What’s the Key Here?

Another point to consider is using site keywords in your domain name. Using keywords are likely to boost your site ranking with search engines. It’s not your business name, but the plus side is that search engines gravitate toward keywords that are also found in domain names. However, in order to make keywords in your domain work for you, you’ll need to know what words people are searching for. There are quite a few tools that will can help you figure out the best keywords to use. See Good Things and Do Your Leg Work below for a more detailed discussion.

So being that you can use up to 63 or 67 characters in a domain name, you could use several keywords…go crazy! But, and try to remember that run-on name and type it into a browser! It’s probably a good idea to avoid a horrendously long name…no one will remember it, much less want to type in out. The key to your domain name, long or short, is that it makes sense and doesn’t cause a lot of confusion for your customers or other potential users.

Spell It Like It Is

A correctly-spelled domain name will help your users find your website easily. It might be cool and fun to use z’s for s’s or even add a few zzzz’s to your name, but opt for simple and easy… kewlgurrrlsurferz.com …huh?

To Hyphen or Not to Hyphen

Some things to think about with a hyphenated name:

Not So Good Things:

  • ~ You’ll have a hurdle making people aware of the hyphens in your domain and people don’t usually remember to type them in. Most people would type in todayisyourluckyday.com, not today-is-your-lucky-day.com
  • ~ Adding hyphens in your name makes for a potential mouthful when users say your name…verbal marketing will sound clumsy. It would be almost more logical to buy clumsyhyphenandhyphenawkward.com because you’ll be saying “clumsy hyphen and hyphen awkward dot com.” If you aren’t clear about the hyphens, when people recommend your fabulous product or service and site, other users will type in clumsyandhyphen.com, not clumsy-and-awkward.com. Take a cue from most corporations and try not to use them.
  • ~ Generally, they are a pain to type, especially several of them within one domain.

Good Things:

  • ~ Hyphens help search engines identify keywords more easily. Because they distinguish your keywords better, your site will be better ranked in search results for those specific keywords.
  • ~ It’s an alternative when the un-hyphenated domain name is already registered to someone else. If you can limit them, you may still be able to get a not-too-awkwardly-hyphenated domain you want.

Happy Medium Thing:

  • ~ Buy both your natural and hyphenated domain names…since typing the name is easier without hyphens, this is the one you use for marketing and everywhere else. Since search engines usually like and rank domains with hyphenated names better and better ranking drives more users to your site, you’ll get the benefits of the hyphen.

What’s the Point?

Registering multiple domain names and pointing each one to a specific page or a few to your general website can help generate higher sales and traffic to your site. When you do this, you give users multiple avenues to your site. So, both customers who know the business name will be able to find you and customers who know your product or service will be able to find you.

Consider purchasing domains that are similar to your domain, contain hyphens or are even misspelled: coolcoffeeshop.com, coolcoffeeshoppe.com, koolcoffeeshop.com, cool-coffee-shop.com, coolcofeeshop.com, kewlcafeshop.com…you get the picture. Registering several domains will cast a wider net when users search for you. A word of caution: don’t point too many multiple domains to the same page because most search engines will dump your site.

Dot Wat?

.com is the most common and widely known extension. Like a good short name, finding your .com domain can be challenging. Most people now recognize .biz, .edu, .org, .net…but these also have certain implications. Be aware that .biz is generally recognized for businesses; .edu is intended for educational institutions; .org is widely used by non-profit and similar organizations; .net was originally for network providers, but it has a general use like .com now. However, there is nothing wrong with buying your domain name with several of these extensions.

iCUGOT12?

Numbers can present a similar problem as hyphens, especially with vocal marketing: is shineything4you.com – 4you or foryou or fouryou or 4u…..?

Shock Value

Using profanity in your domain name is unprofessional and gives you a negative image. Done.

Do Your Leg Work

Getting back to using a keyword or words in your domain name…this will help optimize search engine results, but to make your choices meaningful, you have to know what people are searching for.

  • ~ Word Search – www.wordtracker.com is one of the many tools that can help you find good keywords. Enter the words or phrase/phrases you think people would use to search and the program shows you which words are most popular. You can use this information to optimize our website content, generate more keywords and improve your organic or pay-per-click searches. This site gives you a free 7-day tour, beyond that it’s a paid membership. If you search for “keyword tool,” you’ll find other tools to use as cross-reference.
  • ~ Trademarks – If you have any question about your domain name being trademarked, do some research to verify you aren’t violating the law. However, if you register domain name and then a company trademarks it, you’re probably safe.
  • ~ www.whois.net – You can do various searches on this site, obviously finding out if the domain you want already has a current owner. You can search by domain name, keyword and owner. Using the domain search will help you with trademark research. You can find deleted domains as well.
  • ~ www.deleteddomains.com – The name says it all! Do a primary search for deleted and on-hold domains here. The site has a great feature that allows you to choose search parameters like character length or domains that contain specific words. You’ll need to register to get the full benefits of their services.
  • ~ www.nameboy.com – This is a playful generator site. You search for words and let the program know if you want your domain to use hyphens or rhyming words. It also has a “who is” search. A cool feature is that you can submit your domain name and they will appraise the words for things like search frequency, terms and keyword advertising values, popularity. Using this tool will help you evaluate your domain relative to keywords.

Because your domain name is part of your image and branding, use all the resources available to make a good choice. Sometimes domains come easy and are a logical fit AND are available—the planets aligned for you! It gets tricky when your first choice isn’t available or you can’t find a good combination of words. Your domain should represent your company and product or service in order to better integrate your website into your marketing strategy.

The ultimate domain name does not make an ultimate site…you still need to put some work and effort into great content and design. Go the extra mile with keywords and some SEO work. Otherwise, your website will be all dressed up with nowhere to go.

In today’s internet world, there are great online tools, what are your favorites?

As an interactive marketing agency, we are always trying to find new ways to save time, provide better quality, or to check in on the ‘Jonses’ and see what they are offering their customers

Widgets

This first tool is a customer service dream. It’s called ‘Jing‘ and essentially, it allows you to take quick pics and videos of your screen and then share it with other people. If you’ve created an image, Jing will allow you to use some general tools to make the image more lively, such as an arrow or text box.

What’s even cooler, is that this tool comes with a very useful feature, a free account at Screencast.com when you give Jing a try. Once you have uploaded your image or video to Screencast, it auto-generates a link for you to send to someone else who can now view your newly created image or video. Screencast even auto-generates embed code…WOW!

Check out this image I created.

And here is a video I created.

For more info, go to techsmith.com, a great company with great ideas.

Lets move onto some real fun. I play a little game here at the office. It’s called, ‘Copy-Mac.’ The rules of the game are simple:
1. Listen to the cool features Mac users say they have that PCs do not.
2. Find a PC tool that copies those features exactly.
3. Show them…

One feature many Mac users love, is the tile-window feature. I have recently come across a tool that lets me continue to play this game. The tool is called ‘Admiral’ created by Mexircus and it’s not only useful, it’s fun to use, especially if you are like me and have tons of windows open at any given time.

Compare: here is the PC view with Admiral; and below that is the Mac version,

PC View:

Mac View:

These are just a couple of tools that I have found to be fun and useful.

Photo Sharing

Flickr – almost certainly the best online photo management and sharing application in the world – has two main goals:
1. We want to help people make their content available to the people who matter to them.

Flickr is the WD-40 that makes it easy to get photos or video from one person to another in whatever way they want.

2. We want to enable new ways of organizing photos and video.

Once you make the switch to digital, it is all too easy to get overwhelmed with the sheer number of photos you take or videos you shoot with that itchy trigger finger. Albums, the principal way people go about organizing things today, are great — until you get to 20 or 30 or 50 of them. They worked in the days of getting rolls of film developed, but the “album” metaphor is in desperate need of a Florida condo and full retirement.

In Flickr, you can give your friends, family, and other contacts permission to organize your stuff – not just to add comments, but also notes and tags. People like to ooh and ahh, laugh and cry, make wisecracks when sharing photos and videos. Why not give them the ability to do this when they look at them over the internet? And as all this info accretes as metadata, you can find things so much easier later on, since all this info is also searchable.

Others:

Webshots
Share your pictures through photo messages, online photo albums, custom prints and gifts. |

Snappages
Fully flash built interface with 3D slideshows and an image editor.

Fotki
Free unlimited photo hosting for blogs, 9 cent prints, and photo contests.

Shutterfly
Free unlimited storage, 12 cent prints, as well as calendars and photo books.

Contacts/Business Network

Linkedin – Your professional relationships are key to your professional success. Our mission is to help you be more effective in your daily work and open doors to opportunities using the professional relationships you already have.

LinkedIn is an online network of more than 25 million experienced professionals from around the world, representing 150 industries.

Others:

BNI International Web Site
BNI – International Website … BNI is the largest business networking organization in the world. We offer members the opportunity to share ideas, …

Ryze business networking
Ryze Business Networking, make business connections, make new contacts and … The prospects of social networking sites that focus on business-oriented …

Project Management

Basecamp takes a fresh, novel approach to project collaboration. Projects don’t fail from a lack of charts, graphs, stats, or reports, they fail from a lack of clear communication. Basecamp solves this problem by providing tools tailored to improve the communication between people working together on a project.

Others:

AceProject.com
Ace Project PM Software website. Commercial.

EasyProjects.net
EasyProjects PM Software website. Commercial.

ProjectInsight.net
ProjectInsight PM software website. Commercial.

People Search

Spock is “Google,” but for people. I use Spock to find out more about other companies or people I interact with. If i know more about them, I can probably help them more effectively. Of course the most relevant use is to find old friends, collegues, or even your boss…

Others:

Wink
Search using the world’s largest people search engine. Find people by name and get their phone number, address, Websites, photos, work, school, more.

PeekYou
PeekYou’s free people search engine allows you to find, contact, and track anyone online. Find photos, links, work, school and family info and much more.

Video Sharing

YouTube
Hosts user-generated videos. Includes network and professional content.

Break.com
Hosts user-generated videos. Includes network and professional content.

Viddler
You need to be logged in to use this feature. If you don’t have a Viddler account, you can join Viddler right now. It’s easy and free! …

5min
Find the best how to, instructional and DIY videos.

The list could go on forever…

What are your Favorite online tools?

Average Number of Pages Viewed. What does the mean?

Last week we began a series about unlocking your businesses’ key performance indicators (KPI) by focusing on a few “key” indicators that will help improve your business. The indicators we discussed were:

  • Average Page Views Per Visit
  • Average Time Per Visit
  • Average Bounce Rate

This week we’ll focus on Average Page Views Per Visit in detail and provide best practices surrounding the decisions you can make from this KPI.

The average page views per visit on your website is also referred to as ‘depth.’ Depth is the average number of page views a visitor consumes before ending their session. It is calculated by dividing total number of page views by total number of sessions (http://en.wikipedia.org/wiki/Web_analytics).

Primarily, this is used as an indicator of two things:

  • How compelling your content and messaging are
  • How easy it is to navigate your website

Keep in mind that different websites have different purposes. Marketing and E-commerce websites generally want to increase this average, because it shows greater interest from the visitor. However, depending on the goals of the website, more page views can indicate confusion on the part of the visit. For example, if your message is simple and your purpose is to quickly drive a visitor to call you from your website, then your average page views should be low.

When the average number of page views per visit trends against expectations, we recommend examining a handful of common site components that affect page views:

Presentation: First impressions are EVERYTHING. Even if you have a compelling message and the presentation of your website is poor, you may not capture the attention of your visitor. Consider reviewing your competition and analyzing whether or not your presentation is on par with those websites.

Expectation: If presentation and content are strong, however visitors are not engaging with your messaging, then your website may not be meeting visitor expectations. If this is happening, do some research on what visitors are typing into search engines to find you and changing your messaging to match these key terms and phrases.

Content: If your content is poorly written and doesn’t follow best practices for web content, visitors may leave your site prematurely. However, if your content is well written, visitors may be inspired to “keep reading,” driving up the average number of page views.

Navigation: Navigation, or website architecture, are critical to providing ‘depth’ of page views. If it is difficult for visitors to navigate your website, they will not be able to easily flow from page to page and browse the contents of your website.

Search Technology: If your search functionality is poor or you don’t have a search function on your site, visitors who are used to searching to find what they want quickly may turn away or not find the information they’re looking for.

Next we’ll discuss average time spent on your website per visit.

Choosing What’s Right for You…

The world wide web of social networking has reached a level of saturation that has far surpassed anyone’s expectation of this outlet’s popularity. Myspace and youtube are the trailblazers of this Pandora’s Box.

Anyone who has joined one of the many social networking sites, or remembers the already dead sites, should ask themselves, “Does this help me?”

I can honestly say, “yes…sometimes.” I know that doesn’t sound too solid, but there are many occasions where I can identify positive reasons for being part of a social networking site.

For example, Myspace can be used very successfully for bands trying to get exposure and establish a fan base without wasting a lot of time or money.

LinkedIn can be used very successfully to find forums, contacts and peers within your industry.

The down fall of this current environment is that there are just too many social networking sites…the choices can be overwhelming.

Because this networking environment is so inundated, my suggestion is to identify one social network that works for you. Joining every possible outlet to connect with people and keeping up with all of these sites could take over your life. So find a niche and connect with the people who are also interested in reaching out.

Here is a comical video highlighting the current downfall of social networking sites.