Elements’ CEO Has Article Published in Franchise Update

Franchise-Update-LogoJeremy LaDuque recently had an article published in Franchise Update.

Author Authority: The Next Wave in Higher Google Rankings touches on the important subject of social media links influencing our rankings in search engines. Click the article link to find out what this means for franchise marketers.

For more info and helpful hints in everything social media, franchises and marketing: follow us on Twitter, Facebook, Google+ and, (of course), stay tuned on our blog.

Jeremy LaDuque is co-founder and CEO of Elements, a provider of online marketing tools for franchise companies. In 2001, the firm created ElementsLocal, a franchise marketing tool used by more than 3,000 clients to manage their local online marketing activities. Founded in 1999, Elements is based in San Luis Obispo, Calif. Contact him at (805) 547-1160 or info@elementslocal.com.

 

Elements Teams Up With California Fresh Franchise

calfreshimagesThis past Saturday night, Elements employees teamed up with California Fresh to prepare food for the Los Padres Division of the US Forest Service.

You may remember last year, when Elements and California Fresh fed the fire fighters during the “Lookout Fire”. This time the call came at Saturday night and no time was wasted preparing food for over one hundred workers fighting the flames.

Chad Jordan, Senior Client Manager, developed a catering group called California Fresh along with Steve Bridge, ElementsLocal’s CFO. Chad coordinated meal preparation along with an on-call crew which included Theresa Phillips, Client Services and SEO Specialist. Steve Bridge stepped up to deliver and serve the food along with another California Fresh crew member.

The “Rock Fire” was located off the 166 and successfully contained that weekend.

Once again, we would like to acknowledge the USFS to protect our region here in California.
For more information about the Los Padres National Forest, please visit http://www.fs.usda.gov/lpf

The Next Revolution in Google Ranking May Be Author Authority

Do you want to know the next big thing from Google? Buy the new book, The New Digital Age, coming from Google’s Executive Chairman Eric Schmidt and Jared Cohen, the director of Google Ideas. This book talks about the future, both physical and digital, and discusses the promises they bring the world.

From the Wall Street article on the book some interesting items were outlined.

Will we be able to have anonymity? Not likely in the future, cyber union of countries where censorship and monitoring is the standard will swamp tech companies with privacy, security and user protection concerns, and cyber war will prevail. In fact just this week, cyber security topped terrorism as the highest threat reported by the US defense department.

But one of the most interesting concepts from the book is “Within search results, information tied to verified online profiles will be ranked higher than content without such verification, which will result in most users naturally clicking on the top (verified) results. The true cost of remaining anonymous, then, might be irrelevance.”

The significance of that statement is if you are unknown to Google, you are irrelevant. To say the least, this is interesting, but for companies that want to continue to rank high, this will be extremely important.

Base on these statements the “<a href=”[profile_url]?rel=author”>Google</a>” may be a very important attribute in future Google algorithms. In fact early implementation may already be taking place. Information on the web will be tied to your online profile. So, content attributed to valid online profiles will rank higher than content, which does not have these attributions.

This means you should start building your author authority now!

How Bing and Yahoo will react to this is unknown, however social ranking will have to be addressed and while these organizations may not like the standard, it is here. As Google implements the standard it will also most likely drive adoption of this concept across the entire search ecosystem.  Since Bing has direct feed access to the Facebook cosmos, a true wild west divergence may begin to develop as the social media ranking come into play. I am not sure where this leads, but careful tracking of this divergence (if it occurs) will be mandatory for the success of any companies online marketing efforts.

So what will get measured.

There are relatively reasonable  items for Google to grab, Facebook likes on a piece of content, tweets and retweets, and Google + citations. Heck we all wear those statistics right on the articles as badges of honor. Google can simply grab them.

There are also secondary items that are relatively easy for Google, things like, the speed at which those numbers are growing, how many discussions are going on related to the content and how long it lasts, i.e. does it have legs. What other authorities are referencing your article

But for those of us who are concerned with rankings one of the key issues I see coming is Who owns the authority is it my company or me.

This probably means that companies will be investing in developing internal people with authority rankings. Processes, procedures and contracts will begin to develop around the authority and who owns it. Does an employee that has developed a high authority through investments by companies have the right to take that authority and take it to a competitor?

So if anyone felt online marketing and search engine ranking was complex now, stand by the future is online, and for you to succeed make sure you have people either internal or on your team that are keeping track of these trends and keeping you ahead of the curve.

How to Maximize User Buy-In for Franchise Clients You Service

As a follow up to our IFA Takeaway post, we thought this article from Dan Martin, CEO of IFx was appropriate. Maximizing your Franchisee’s buy-in is something  near and dear to every systems heart and this article gives you a great method of doing that.

 

 

The process flow necessary to achieve the highest franchisee buy-in incorporates franchisee (and/or FAC) INVOLVEMENT. It is critical for the franchisor to include their franchisees (or key franchisees or FAC) IN the process even if the franchisor knows that their franchisees will buy-into the innovation simply because it is the best thing for them.

Involving franchisees in the consideration of new products, services and/or innovations provides valuable input from franchisees. Further, politically it serves to empower franchisees.

The A-Z formula or process flow that relates to franchisee buy-in is based on INVOLVEMENT. The premise being: How often do franchisors turn to their franchisees and ask them what they think? Not often enough.

A. Consider a new product, service or innovation at the franchisor level

B. Build-in a component that benefits your franchise development efforts

C. Incorporate political, practical and legal elements at franchisor level

D. Incorporate political, practical and legal elements at franchisee level

E. Obtain buy-in from the franchisor’s management team

F. Incorporate tracking/analytics

G. Negotiate an individual or cumulative break

H. Provide the break back to the franchisee or;

I. Provide the break as a supplement to the National Ad Fund noted in FDD

J. Develop examples of the products/ service for FAC/ Beta Group

K. Indicate that their input in needed to determine viability

L. Encourage brand-specific input that based on political, practical, legal

M. Ecnourage input that you already know that answers to (trial lawyer)

N. Assemble Feedback

O. Make adjustments to the product/ service for pacification

P. Re-roll out to FAC/ Beta Group

Q. Obtain additional input/ testimonials

R. Channel introduction via existing franchisee(s) (not the franchisor only)

S. Name the product/ service so it’s unique to the brand

T. Refer to the renamed product/ service as an asset in operations

U. Implement the benefits for franchise development use

V. Provide self- analytic capabilities to franchisees to determine metrics

W. Incorporate micro and macro use reports (franchisees/ franchisor)

X. Incorporate micro/macro reports on cumulative break progress

Y. Further incentivise franchisees for breaks

Z. Publicize process, net benefits, analytics and breaks to franchise





About Dan

Dan Martin, CFE began his career in franchising in 1983. After a few years of working with some well known franchise organizations and franchise law firms, Dan decided to move to the next level and start his own Franchise Management & Marketing Firm that would ultimately result in a 300+ franchisor client base servicing 23,000+ franchisees in 23 countries. Dan has always recognized opportunities and capitalized on his knowledge of franchising and his desire to expand his knowledge base, as well as his company’s client base. Dan’s experience as both franchisee and franchisor is an absolutely invaluable combination that allows him the ability to recognize new opportunities, identify mission critical issues and develop powerful and practical strategies and solutions beneficial to virtually any type or size of franchise organization. For any inquiries e-mail Dan directly at dan@ifxonline.com

Jeremy LaDuque to be Featured Speaker at FranCamp 2013

ElementsLocal’s CEO, Jeremy LaDuque, will be headed to IFA’s newest conference: FranCamp 2013: Digital Marketing & Technology Best Practices for Franchising on May 14-15, 2013 in Atlanta, Ga.

This conference is “designed to help marketing, communications and information technology franchise professionals navigate the maze of digital marketing and technology solutions available to franchises today.”

Mr. LaDuque will be leading a panel discussion about mobile marketing technologies in Franchising.

Click here for more information and to register https://member.franchise.org/ebusiness/Meetings/Meeting.aspx?id=3131

ElementsLocal Honored to be Part of GIFA

Elementslocal will be headed to the Google Headquarters, as part of the IFA and Google’s first annual Franchise Summit. Google and the International Franchise Association have joined forces to create an event with the newest insights to the franchise industry. It will be held March 29th.

Thanks to many people’s hard work at IFA as well as Lee Plave and Ken Colburn, Chairman of the IFA’s Social Media Task Force and IT Committee’s, this is sure to be a very exciting event.

If you cannot attend this event, let us know your burning questions and we’ll see what we can do about getting them answered by Google.

For more information about the event, click here https://sites.google.com/site/franchisesummit2013/home/section-one

ElementsLocal’s Top 10 Takeaways from IFA 2013.

 


By now everyone is back from IFA’s Annual Convention in Las Vegas and any embarrassment from attempted bull riding at FranJam is in the past… hopefully!

This year’s convention was stronger than ever, with higher attendance from suppliers as well as Franchises. Every speaker, from Dr. Rice and Mika Brzezinski to guest speakers for Facebook and Krispy Kreme were fantastic.

If you have any lessons learned from IFA, we would love to hear them. Here are our top 10 takeaways from the convention:

  1. On Change Management – Gordon Logan, CEO of Sport Clips suggested that we look to Kaizen (改善?), Japanese for “improvement”, or “change for the better” referring to philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, and business management. While speaking at the session titled ‘C-Level Franchise Executive Issues’ Gordon repeatedly encouraged everyone to find the opportunity in change, not the challenge… so we don’t look at change as being scary. This couldn’t be more sage advice in a time of such change!
  2. On Understanding - Susan Black-Beth reminded us of Stephen Covey’s saying: “Most people do not listen with the intent to understand; they listen with the intent to reply.” Thank you Susan.
  3. On The Ideal Fan - Jessie Dwyer, from Facebook, warned us of creating a fan base that is potentially toxic. He suggested investing in quality connections, not customers who want free stuff, because on Facebook, and everywhere else throughout the social graph, your connections tell your story online.
  4. On the Future of Search We heard from several marketing experts, including our own Michael Boyer and Steve Bridge, that keywords are dead… long live user intent. Digital marketing has become more about engaging content, and providing ways of allowing your customers to create that content, than simply pushing out messages. As a result, digital marketers have to be aware of how complex SEO has become and how sophisticated Google is in looking past mere keywords and understanding the ‘intent’ of your webpages, so they can continue delivering the most relevant content to their users.
  5. On Your Future Customer – At the Tech Summit Jeff Fromm, from Barkley, Inc, spoke about the keys to connecting with millennials being value, price, share worthiness, or peer acceptance, and the ability for them to participate. This is the future!
  6. On Your Next Ad Dollar – Much was discussed about Location Based Marketing, or using real-time location, or geo-aware, data from a consumers mobile device to deliver targeted messaged based on proximity to a specific location.
  7. On Technology – Paul Segreto, CEO of Franchise Foundry, discussed his concept of Integrated Franchise Marketing & Development and not falling behind on the technology curve. He suggested that an integrated marketing plan will provide you more automation, insight across your enterprise and ease of use by everyone involved. Go Paul!
  8. On Building a Business – Tom Feltenstein reminded us the true nature of business, “Recruiting is your most important decision! You don’t build business; people build business, hire better people!” 
  9. On Customer Satisfaction – John Hewitt, CEO of Liberty Tax, in that same session, reminded us that we never meet customer expectations… we either fail to meet them or we exceed them. I’m also looking forward to reading the book he suggested, titled What’s Your Purple Goldfish?: How to Win Customers and Influence Word of Mouth. I’m looking forward to getting my copy from Amazon soon. 
  10. On Focus - When a panel of experts was asked what a CEO should focus on… a resounding response suggested: vision, leadership and the morale of your customers and employees. You can’t beat that!

These were just a few of the many great takeaways we got from IFA this year. We would love to hear yours.

 

How to Maintain a Positive Online Reputation

Now that 2013 is in full swing,  more than ever we are representing ourselves 24 hours a day, 7 days a week whether we realize it or not. Between Twitter, Facebook, LinkedIn, blogs etc., our names are out there for the World Wide Web to see. To each entrepreneur’s benefit, this means MARKETING. How do you maintain a positive online reputation? One of the easiest ways is to steer clear from the mistakes that businesses make to RUIN that reputation. Below is a list of what TO DO and what NOT TO DO:

    • Do you have a personal Facebook account as well as business account? Either be sure your personal page is strictly private or be your own monitor. You are selling yourself as well as the product/ service that your business provides. Anything you put out in the internet universe can never be removed. Deletion is an option, but once out there, it’s out there.  Respect  yourself and always keep that business hat on. Make sure that friendly banter between you and your cousin doesn’t cross the line and leads any potential customers astray. Same rule goes with all other social media outlets, if you would not represent your business in that light then don’t represent yourself in that light. You are your business, take pride in your posts.

 

    • Have you ever entered your own name in Google or Bing? It’s ok, everyone does it. Next time you do, take the opportunity to see what others see: search your business name as well as your name.  Make note of the results.  Here at ElementsLocal we use a Social Media Manager to track communications about business.  The search could produce anything from customer reviews of your business, to that old website you created back in 2002. Take the opportunity to cancel any old accounts and remove yourself from any unwanted attention. Interact with customers, thank them for positive feedback and respectfully resolve any negative issues.

 

    • Do you feel very strongly about a current event? Don’t be afraid to express your opinion. Rule of thumb: stay positive. A close minded negative post could drive any potential customers away, but a positive opinion could open up your personal brand. Personable posts separate you from a faceless name. There is nothing wrong with healthy discussion about the latest controversy in the news. Negative rants on the other hand will likely steer people away. Once again, you represent your business. If you are negative, it will reflect on your business.

 

    • On the note of your opinions: be weary of talking about yourself too much. When posting, take a minute to flip the script. IF YOU were online how much do you want to read about one individual?  Personally, I could talk all day if you let me. How soon would you stop caring about what I have to say? How soon until I am that post that you skip or heaven forbid, unfollow? Not to say that you don’t have an interesting life and people aren’t curious about what you have to say. They are. Just not 100% of the time. You already know how to engage your audience, now keep their attention. What would interest you? What would keep interested? References to a new article or intriguing conversation that corresponds to your business or personal interest keep your persona fresh and your followers coming back for more.

All in all remember this: YOU create and maintain your brand. If you take pride in yourself and your business, your reputation will grow in a positive way.
Google

Chrome moving to Secure Search



According to The Chromium Blog, Chrome is now following the likes of Firefox 14 and Safari in IOS6 by moving to a secure Google search. While this may be good for privacy, is it bad for business?
Now, the keywords a user inputs while searching through the Chrome URL bar can only be seen by Google and the user themselves. The keyword information of this query is not passed onto the resulting websites’ analytics program.

Keyword research is one of the most substantial activities in the SEO world. Using the right keywords can greatly increase your websites’ activity with not only more customers, but more correctly targeted customers.

As part of our monthly reports here at ElementsLocal, we include a chart of the most effective keywords on the target website. In the past year, one phrase has become more and more prolific: “not provided”.

What causes “not provided”?
When a potential customer enters the keyword term “dog beds” into a normal Google search, they will see a list of results of potential websites. The user will then proceed to click on one of the URLs which then refers them to the page on a website having to do with dog beds.  Under normal conditions, Google will report that keyword term “dog beds” to the resulting websites’ traffic analytics.

What happens when a customer is using a secure search? Those keywords are essentially hidden and the referring URL looks as if it came directly from Google.  Web analytic programs will then view the visit as an organic search and list the keyword as “not provided”, giving the company no keyword data to help understand how the visitor found their website making traditional keyword SEO that much more difficult.

Originally, only users logged into their Google account would have their search terms hidden which affected only 9% of the total Google queries.  Then searches through the Firefox 14 & IOS6 began using secure search and stopped passing keyword data as well.  Now the Chrome browser has followed suit and so the question is, when will all keyword data stop being passed to web analytics software?

Secure search will protect user data from getting passed indiscriminately, but for businesses it may be more difficult to determine keyword success. It is worth mentioning that Google AdWords does have access to secure search keyword data and Webmaster Tools has recently added valuable keyword ranking information, but in the not too distant future we could see all keyword data dropping from traditional analytic systems.